Frequently Asked Questions

Find answers to the most frequently asked How-To questions.

• How to convert CSV to Excel
• How to Add a Trip Expense
• Flight Time Calculation
• How to contact FL3XX Support
• Cosmic Radiation Exposure Calculation
• Dispatch | Electronic Flight Log and Maintenance Entry Tracking
• Hours Minutes vs. Tenth Calculation
• Dispatch | Crew activity – Tracking Travel/ Training/ Standby/ Flying/ Duty Times
• Movement (MVT) Display: Why do Movement times change or disappear?
• How to add default CCs to Handling Requests
• How to set up Line Training
• How to test the API
• Resolving “Calendar requires authentication” errors
• Different Time calculations in Movement Email
• Calculate Max Range at MTOW
• How to enable the Combined Crew Briefing based on booking and aircraft Crew Briefing / Trip Sheet
• How to Import (Upload) Fuel Price Data?
• Sales Page: additional Booking details panel
• How to Reinstate a canceled/removed leg
• Taxes in the USA
• Initiating HIL/MEL Items in the Mobile Crew App for Approval by Maintenance
• How to access Customer Support Portal
• Why is a crew member not receiving notifications for new assignments?
• Sales and Accounting
• Aircraft Maintenance Status Calculation
• Canceling a Booking with Unpaid Invoice
• How do I grant access to owners?
• Crew Resource Management for Operators
• Auto tracking PIC vs. SIC times and landings. Night hours and Augmented Crew Time Tracking