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      Crew App - Report an Issue

      How to Report Bugs with Attachments in the FL3XX Crew App

      We’re working tirelessly to squash every bug and fine-tune our mobile apps. But even the best apps and machines occasionally encounter hiccups. That’s where you come in—your support in spotting, tracking, and helping us eliminate these pesky bugs is invaluable. Together, we’ll keep things running smoothly!

      The FL3XX Crew app offers an enhanced bug reporting feature for Crew and Dispatch users, making it easier to report issues with additional context, including screenshots, videos, and issue importance. Follow this guide to streamline the bug-reporting process and ensure your feedback reaches the development team effectively.

      Bug Reporting Features:

      1. Attach Screenshots and Videos: Provide more context for your bug reports by uploading media files up to 20 MB.
      2. Specify Issue Importance: Select the severity of the issue (e.g., P1, P2) to help prioritize fixes.
      3. User-Friendly Interface: A dynamic slide-up panel makes the reporting process simple and intuitive.

      How to Report a Bug:

      1. Access the Bug Reporting Feature
        • Go to Settings > Report an Issue.
        • A slide-up panel will appear.

      2. Select a Category
        • Choose the category of the issue (e.g., P1, P2, etc.)
        • The right arrow will appear only after selecting a category.

      3. Fill in the Title and Description
        • Title: Maximum 150 characters.
        • Description: Maximum 1,000 characters. A minimum of 3 characters is required for each field to proceed.

      4. Upload Media (Optional)
        • Tap Upload Files and choose:
          • Choose From Gallery
          • Upload File
          • Cancel
        • Attach files such as screenshots or videos (up to 20 MB total).
        • Preview files (for non-video files) or delete them by pressing the trash bin icon.

      5. Submit the Report
        • After filling in all the required fields, click on the send icon resembling a paper plane to submit your report.

        • A confirmation animation will appear, similar to the "Request Sent" animation.
        • Press Finish to return to the home screen.

      Behind the Scenes

      • Automatic Logs: A log file is attached automatically to help the support team diagnose the issue. This file is not visible to users.
      • Video Files: While video files are supported, they cannot be previewed in the app to simplify the interface.

      Important Notes

      • The maximum file size for attachments is 20 MB.
      To refine the experience:
      • The right arrow for navigation appears only after selecting a category and completing the title and description.
      • File names are displayed by default, ensuring clarity for attached media.
      Suggestion and Knowledge Base Links:
      • Search FL3XX Knowledge Base: Opens the Knowledge Base in your default browser.
      • Share a Suggestion: Redirect to the Upvoty suggestions portal.

      FAQs:

      What happens if my attachment exceeds 20 MB?

      You will be unable to attach files larger than 20 MB. Reduce the file size and try again.

      Why can’t I preview video files?

      Video previews are not supported to keep the interface lightweight. You can still attach and submit videos without issue.

      Can I edit my report after submitting it?

      No, once submitted, the report cannot be edited. Ensure all details are accurate before sending.