Crew App - Passenger Boarding

Board Passengers and Use the Passport Scanner in the Crew App

The Crew App enables crews to board and add new passengers on the spot, providing a streamlined experience for both crew members and dispatchers. Learn how to use the app to manage passenger information effectively and ensure seamless boarding.

Accessing the Passenger Boarding Feature

1. Open the Crew App: On the calendar or duties page, tap on the flight you are boarding passengers for.
2. Select Pax: From the menu, choose the "Pax" option.
3. Go to Boarding: Tap on "Board" to view the list of passengers to board.

Understanding the Interface

• Passenger List: Displays passengers scheduled for the flight.
• Pending Status: New or added passengers will be marked with a "-pending" suffix, indicating that their entry has not yet been confirmed or synchronized with the back-end.
• Push Notifications: Crew members will receive updates regarding any changes in the passenger list or approvals from dispatch.

Adding a New Passenger

1. Search or Add New Passenger:

   • Search for the passenger's name in the database.
     
   • If the passenger is not found, select "+ Add new passenger."
     

2. Use the Passport Scanner:

   • Tap on the "Scan Passport" option to scan the passenger's passport or ID.
     
   • Verify the pre-filled data and save it. Essential fields include Salutation, First Name, Last Name, and Gender.

3. Manual Entry:

   • Fill in the necessary details manually if scanning is unavailable. Ensure all required fields are completed.

4. Editing or Removing Pending Passengers:

   • Access the passenger list, find entries marked with the "-pending" suffix, and make any necessary changes or deletions before synchronization.

Uploading Documents (available only on iOS)

1. Add a New Passenger:

   • Navigate to the "Create New Passenger" screen and fill in the passenger details.

2. Upload a Document:

   • Use the "Add Document" option at the bottom of the form to upload a picture of the passport or ID.
     

3. Scan and Attach Automatically:

   • The passport scan feature will automatically populate the passenger details and attach the document. You can review, remove, or change the scan before submission.
     
4. Mandatory ID Number:
   • When a document is uploaded or scanned, the ID number field becomes mandatory and is validated upon adding the passenger to the flight.
     
     
5. Editing and Deleting Documents
   • You can edit or delete the uploaded document before finalizing the passenger addition.

Benefits

• Efficient Passenger Management: Quickly board passengers and handle last-minute additions directly through the Crew App.
• Real-Time Communication: Instant notifications to crew members and dispatchers ensure everyone is informed of passenger changes.
• Error Reduction: Easily edit or remove pending entries before synchronization, minimizing mistakes.
• Seamless Integration: Synchronizes passenger data with the back-end system for accurate record-keeping.

By using the Crew App's passenger boarding and passport scanning features, crews can improve workflow efficiency, enhance communication, and provide a smoother experience for passengers.