Mobile Apps: Crew
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      Crew App - Introduction

      Explore the power of the FL3X Crew App; streamline your scheduling with our detailed Calendar view, effectively manage duties, monitor licenses, and effortlessly handle documents. Tailor settings to fit your needs for optimized functionality.

      Download Crew App:
      Play Store
      Apple Store

      1. Main Page - Calendar

      The Calendar feature in FL3XX Mobile Apps provides a centralized hub for managing your scheduled duties and assigned flights. Let's delve into the key components and functionalities of this essential tool:

      Main Screen Layout:

      At the top of the screen, you will find the calendar showcasing your upcoming activities. You have the flexibility to browse dates from the previous and next month visible within the current calendar month. Duties and flight counts for the current month, as well as the previous and next month's dates, are conveniently displayed on the screen for quick reference.

      The bottom part of the screen showcases rostered duties and assigned flights for easy reference.


      Calendar Detail View:

      • Reload Button: Located in the top left corner, the reload button allows you to force a refresh of the calendar, ensuring you have the most up-to-date information.

      • Filter Button: Located also in the left corner, the filter button allows you to personalize your calendar view by airport, aircraft, or release status. This feature enables you to focus on specific scheduling and monitoring needs.

        No Filters active:     Filters active:
      • LT/UTC Switch: Located in the top right corner, the LT/UTC switch provides the convenience of toggling between local time and Coordinated Universal Time (UTC) for seamless coordination across different time zones.

      • Meatballs: The three dots button provides access to various features, such as making requests, downloading or updating flights.

      • Navigation Controls: Easily navigate between months by swiping left or right on the calendar.
      • Calendar days use the following logic: 


      • Roster Duties Display: The calendar directly integrates roster duties, ensuring all your scheduled tasks are visible at a glance, eliminating the need for switching between different screens.
      • Detailed Duty Information: Tap on any duty displayed at the bottom of the calendar to access more details. To return to the calendar view, simply drag the screen downward.
      • The current date displayed for both 'Selected + Current' and 'Current' days is based on Coordinated Universal Time (UTC).
      • Located within the Calendar interface, simply tap the "Today" button, and the app will automatically redirect you to the present day. Please keep in mind that the present day is determined based on Coordinated Universal Time (UTC).


      • The bar at the bottom of the Calendar and Duties screen shows the last update time of your data. In online mode, it displays 'Updated just now'. If you go offline and open a flight section within 5 minutes, it will still show 'Updated Just Now'. After 5 minutes, it will show 'Updated 5 minutes ago' and continue to increase until you are back online. Once you are online again, it will show 'Updated Just Now'.

      Flight Status Color-Coding:


      To provide an immediate overview of flight statuses, we utilize color coding on the left side of the flight cell:


      • White dot: Indicates that the flight has not yet been reviewed by the crew member.
      • Green (solid line for passenger flights, striped for positioning flights): Represents flights with all services confirmed, signifying that the flight is ready to proceed.
      • Red (solid line for passenger flights, striped for positioning flights):  Indicates that dispatch is still working on mission-critical details, requiring attention and further action.
      • Yellow (solid line for passenger flights, striped for positioning flights): Highlights flights with some details not yet confirmed, emphasizing the need for attention by dispatch.
      • Magenta (solid line for passenger flights, striped for positioning flights): Denotes flights that are currently undergoing revision by dispatch. The details may be updated soon. Refer to the flight details for further information.

      We have also a "+1" Day Arrival Indication for flights that will be landing the following day. This feature indicates that the flight is scheduled to arrive on the next calendar day.

      Flight Overview:

      To review a specific flight, simply tap on it, and a pop-up window will display all the relevant flight information. From there, you can easily navigate to different tabs by tapping on the respective icons.

      The different flight items are color-coded:

      • Red indicates that the dispatch or the supplier has not yet begun working on the item, or that there is an urgent task that needs to be addressed.
      • Yellow indicates that the item is currently being worked on by dispatch and is in progress.
      • Green means that the item is fully arranged by dispatch, or by the supplier. For example, all Passenger info is added, or the Services are confirmed.
      • Grey means that the item is not applicable to the flight.
      • Magenta indicates that there is a need for revision for something that was previously confirmed.

      Note: Only Crew Notes and Flight Notes are visible on the Crew App.

      Flight Details:

      When viewing the details of a flight in FL3XX mobile apps, you can tap on any of the items to open the flight detail page. The basic flight details, such as the flight number, date, departure, and arrival airports, are displayed on the top of the screen.

      To navigate through the details, you can scroll the tab menu left or right. Each page contains information about both the departure and arrival airports, with a colored line above the tab icon on the top of the page applying to the departure airport and the line below the arrival airport.

      You can find all the item details in the Flight Details section.

       

      To keep your data up-to-date and synchronized with the web app, simply press the cloud icon located on the right side. Here is a quick overview of the different icon statuses to help you keep track of your data.

      2. Duties

      The Crew App provides a dedicated Duties list view, complementing the main Calendar page. This feature efficiently organizes your scheduled duties, allowing you to track completed tasks and plan for upcoming responsibilities.

      To access the Duties view, simply tap on the Duties icon located at the bottom of the screen. Within the Duties screen, you will find two tabs: Future and Past. The Future tab displays all your upcoming scheduled duties, while the Past tab showcases completed duties.

      Each duty listed in the view includes essential information such as the date, time, and duty type. Tap on any duty to access more detailed information.

      Note: Please note that for future and past duties, we display flights and duties that are limited to 30 days ahead and 30 days in the past.

      3. Licenses

      Tap on the Licenses on the bottom menu. Here, you can view a comprehensive list of your assignments, recency, and qualifications, including relevant details such as the date of issue, expiration date, and license number.

      Please note that access to this information is granted based on certain user roles. Users with Crew, Crew (FA), Crew + Owner, Crew + Persons, Crew Plus, and Crew + Timeline roles will be able to view this section.

      The color of qualifications in the Licenses tab is determined by several factors, including the expiration date, revalidation period, and the number of days until expiration. The colors range from yellow to red, with red indicating qualifications that have expired or are about to expire soon.

      Yellow indicates that the revalidation period has started and continues until the final revalidation deadline approaches. Light red signifies that the revalidation Period End date has already occurred. On the other hand, red alerts signify qualifications that are expiring in less than 5 days, have already expired, or do not have an expiration date. By default, the revalidation process begins 90 days before the expiration date and enters the final period 30 days before expiration, unless specified otherwise.

      We have implemented a clear visual distinction to enhance qualification visibility. Now, mandatory qualifications are marked with an "R" for easy identification. Expired mandatory qualifications will appear in red with an "R," while expired non-mandatory ones will simply be red. Similarly, qualifications about to expire will be marked in yellow, with mandatory ones showing a yellow "R."

      If your training department has uploaded a scanned copy of a license, you will notice a blue icon in the qualification or license areas. To access the document, simply tap on the thumbnail image.

      The Licenses section offers a user-friendly method for monitoring your qualifications, licenses, and accessing any accompanying documentation. It's important to note that we do not show Archived items on the licenses page to maintain organized lists and improve user navigation.

      4. Documents

      In FL3XX Mobile Apps, managing your operational documents, manuals, and other relevant files is made simple. Follow these steps to utilize the document management feature effectively:

      1. Accessing Documents: To access your operational documents, manuals, and other relevant files, navigate to the "Documents" option located at the bottom of the app's menu. Here, you can view and download these files for offline access. To refresh the view with any changes made in the web app, simply click and drag down. The default for the "Documents" page is now "My Documents". 

         

         

      2. Viewing and Downloading:

        1. Users can effortlessly download documents and guarantee they can access them offline, even those that were added after the initial download. This enhancement fills in the gaps that were previously identified in the logic for downloading documents and accessing them offline, resulting in a smooth and seamless experience for managing your documents.

        2. Users can now easily download newly added documents in the documents section. A convenient download button has been added to the top right corner of the screen for quick access (available soon on Android).

        3. When you first log in, a helpful tooltip will guide you through accessing the Documents section for the first time after downloading the app. By clicking on the continue button, the download process will start. If you click outside the tooltip, it will disappear, and the download will not begin (available soon on Android).

        4. Once all documents are downloaded and ready for offline access, the download button will show a blue checkmark (available soon on Android).

      3. Handling of New Documents:
        1. If new documents are added to your account through the web application or if the system detects new documents, the blue checkmark indicating all downloads will disappear. This prompts users to download the latest additions. This feature automatically triggers when you open or refresh the "All Documents" or "My Documents" sections, ensuring that you have access to the most up-to-date offline content in both areas (available soon on Android).




      4. Document Acknowledgment:
        1. To acknowledge that you have read a document, click on the button located in the top right corner of your screen.

      5. Document Download Options:
        1. In the Settings page, you have the option to choose the preferred document download settings:
          1. "Only with Wi-Fi": Documents will be downloaded only when connected to a Wi-Fi network, optimizing bandwidth usage.
          2. "Using Mobile Data/LTE": Documents can be downloaded using mobile data or LTE connectivity, enabling access even when Wi-Fi is not available.
          3. "Using Mobile Data/LTE only for Flight Documents": Mobile data or LTE will be used exclusively for downloading flight documents, providing greater consideration for bandwidth constraints and roaming costs, particularly in remote areas.
      6. Access for Crew Members and Admins:
        1. Crew members who have Roles with OPS_DIRECTIVE_READ access rights can view only the documents in 'My Docs' that have been shared by administrators.
        2. Administrators with the role of Admins have complete access to all company documents in the 'All Docs' section. They are responsible for sharing the necessary documents explicitly with crew members.
        3. For a more comprehensive understanding of roles and access rights, we recommend referring to the relevant article. 

      Additionally, the search functionality has been moved to the title section, and the bottom popup offering to download documents has been removed for a cleaner interface.  This new approach ensures that downloading is efficient and user-friendly, allowing you to keep your documents up-to-date and accessible even when offline. 

      5. Profile

      Tap on "Profile" in the bottom menu to navigate to your account page. On the Profile page, you can find comprehensive account details, including personal information, passport and ID information, as well as VISAs. To access the Settings page, tap on the gear wheel icon located in the top right corner of the screen. In the Settings page, you can customize various app preferences and configurations to suit your needs.
       
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      Settings

      The Settings page in the mobile app allows you to adjust your app preferences and settings. Here are some of the things you can do on the Settings page:

      • Adjust Notifications: You can choose if you want to receive push notifications, such as flight updates or alerts.
      • Adjust In-App Alerts: This allows you to choose whether or not to receive alerts while using the app. There are three options to choose from: "All", "Flights within 24 hours", or "None". The "Flights within 24 hours" option is based on the departure date and time, and set as default. On iOS, this setting also applies to Duties, while on Android, it only applies to flight updates. An example of an in-app alert is available here.
      • Clear caches: You can clear your app cache to free up space on your device and improve app performance.
      • Knowledge base: Access our knowledge base directly from your mobile app for easy reference and information retrieval.
      • Report an issue: If you encounter any issues or bugs with the app, you can report them using this feature.
      • Display Flight docs loading: you have the option to view the loading progress of your flight documents. While documents are typically downloaded in the background, you can choose to monitor the progress bar as we fetch all necessary flight data for you.

      • Document Scanner Save Option: We have introduced a new feature that allows you to easily control how scanned documents are saved. When you scan a document within the app, it will automatically be saved to your in-app photo gallery. By default, the feature is disabled when you log in to the app.
      • First day of the week: you can set your preferred first day of the week on your mobile calendar. Choose between Saturday, Sunday, or Monday to align your calendar with your personal preferences. This selection will override the default operator setting from the Web App, providing a personalized calendar view tailored to your preferences. Please note that this setting needs to be adjusted each time you log in, as it will revert to the default Web App settings upon logout.
      • Date Format: You now have the option to customize the way dates are displayed on the Documents, Licenses, and Profile screens. Choose your preferred date format to make it easier for you to read and understand the information. Available soon on Android.
      • Mobile data usage: Choose files and documents to download using mobile data: You can choose which files and documents you want to download using mobile data, and which ones to download only when you're connected to Wi-Fi.
      • Logout from your app: You can log out of the app to protect your privacy and security.
      • Finally, at the very bottom of the Settings page, you can find the app version. This information can be useful when troubleshooting issues with the app or when contacting support for assistance.



      We understand the frustration of unexpected logouts and the risk of losing important data. To improve your user experience, we have updated our iOS App to better handle token expiration. If you are logged out due to token expiration, your essential settings - such as the first day of the week, date format, and in-app alerts - will be saved. This ensures that critical information like flight details and documents remains intact, providing you with a smooth experience and minimizing any disruptions. Please note that manual logouts will still result in the clearing of all settings and data as usual.

       

      Standardized Date Format in the Crew App

      To enhance your experience, we have standardized the date format throughout the Crew app based on regional preferences. This change ensures that all date fields and date pickers consistently reflect the appropriate format for your region (available soon on Android).

      Default Date Formats:

      • "International" Instance Operators:
        • Default format: DD/MM/YYYY
      • "United States" Instance Operators:
        • Default format: MM/DD/YYYY

      Human-Friendly Format:

      • For a readable format, whenever dates are displayed:
        • International format: "DD MMM YYYY" (e.g., "17 Jul 2023")
        • United States format: "MMM DD, YYYY" (e.g., "Jul 17, 2023")

      Consistency and Persistence:

      • All date fields and date pickers will now reflect the selected regional date format, ensuring consistency across Calendar, Duties, Requests, and Expenses sections.
      • The chosen date format persists while you are logged in, even after closing or updating the app.
      • The date format setting resets upon logout or app deletion.

       

      Optimizing App Performance in Poor Network Conditions:

      It's crucial to understand how the Crew App handles network connectivity challenges, particularly during tasks that require data transmission, such as uploading a Post Flight document. Should you find yourself in areas with suboptimal network conditions, the app attempts to proceed with downloading or uploading processes. However, it does not automatically switch to offline mode in such scenarios. These attempts might result in a timeout after 30 seconds, leading to unsuccessful data transmission.

      To mitigate this, users experiencing poor network connectivity are advised to manually activate Airplane Mode on their device. This action forces the app into offline mode, allowing it to store data locally without attempting any online transactions. Once a reliable network connection is re-established, users can then synchronize their data with the app. This proactive approach ensures that your work progress is preserved and subsequently synced accurately, optimizing app functionality and data integrity in varying network conditions.

       

      Delete Confirmation Screen for Enhanced Document Management

      To prevent accidental deletion of important files, the FL3XX Crew and Dispatch apps now include a delete confirmation screen for every location where a document or file can be removed. This added layer of protection ensures users can review and confirm their decision before any data is deleted.

      Key areas with this update include Expenses, Slot/PPR, HIL/MEL, Post Flight, and W&B Documents. Additionally, when clearing caches in Settings, users will see specific prompts for “All Docs” and “Flight Docs”, ensuring they understand the implications of clearing cached files.