See how the crew can initiate a HIL/MEL (discrepancy, or squak) item in the mobile app and how maintenance can approve, or decline it
Activation
To activate this feature, an admin user must enable it in the settings by selecting the "Pilot can initiate HIL/MEL item" option. There is also a related setting below this option that allows crew members to view newly added discrepancies on their mobile devices before the maintenance department approves the form.
Note: This is only applicable to items that have been classified by the Maintenance department, which means a "CAT" must be selected from the corresponding dropdown list.
Initiating a HIL/MEL Item
The pilot can initiate an item under the HIL/MEL tab by clicking on the "Add HIL/MEL item" link. This action opens the form, where the pilot can provide a description of the issue and upload any necessary documents, scans, or pictures. Once initiated, the item remains visible and editable only to the user who created it. After the item is reviewed and either approved or declined by the maintenance department, further modifications are no longer possible.
Form Generation and Notifications
Once the form is completed and saved by the crew, a new HIL/MEL form is generated in the Aircraft / Maintenance section. Additionally, an email notification is sent to the designated CAMO Alert email address(es).
Maintenance Review
When maintenance opens the newly created form, it will contain only the description and attachments added by the crew. Maintenance has two options:
- If the item is not deemed a HIL/MEL item, it can be deleted by selecting the
option next to the form. - If the item is accepted as a HIL/MEL item, maintenance can complete the form by filling in the required details and selecting a category. This action will automatically make the item official.
Visibility of Approved Items
When the new item is approved, it will immediately appear in the Dispatch module under the maintenance panel and in the mobile app within the HIL/MEL section. However, if the setting that allows crew members to view discrepancies before maintenance approval is enabled, the item will remain hidden from the mobile app until it is reviewed and approved by the maintenance department.