In this article we explain how to hide, delete and add decline / drop / cancellation reasons for the related templates in the system
The system has a set of reasons by default added to the mentioned email templates to select from when you drop, decline, or cancel a booking. You can adjust those reasons in the settings to better fit your business profile.
In order to make the needed changes go to settings. You must have an Administrator access right to make the changes
In scroll down to the Sales section and look for the Decline, Drop, Cancellation Reasons section.
In the header you sort the reasons by Name, Category, or by Show
In order to hide certain items in the email templates, uncheck the ones under the Show column
To delete any of the items, use the trashcan on the left side of the item
To add a new item that you would like to use either select next to the trashcan the + sign that will add a new row below, or at the bottom of the list select the + Add Row button
When you add a new item, add the name of it that will be displayed in the email template and also select a group from the drop down menu to place the item into the template. New Categories cannot be added. Once done save the list
